Happy Wednesday. This week’s pattern is mine. I’m renovating a condo, which means I’ve spent the last month making decisions about things I have no business having opinions on. Tile. Grout lines. Stone. Being a thoroughly modern person, I did my...
Good morning. This one’s been sitting with me for a couple of weeks. There’s an employee at one of my client companies who’d been raising the same flag for years. Same process problem, same warning, over and over. Somewhere along the way, the...
Happy August. The summer slowdown is a myth, but the summer quiet is real, and quiet is when patterns get loud. An hour into a session last week, a client was walking me through a reorganization. Big operations group, seven managers under her, and she’d thought...
Happy end-of-July. Three weeks ago I wrote about the CEO who’d known for eighteen months. This one circles back to that territory on purpose, because knowing was never the hard part. There’s a meeting on your calendar that’s been moved three times....
Hi, glad you’re here. It’s been a scorcher in Pittsburgh this year. Alex and I are heading to Maine to escape the heat for a bit this month. But, mid-summer has another trait in addition to extreme heat. It’s also the time when team friction surfaces. The...
Good morning. If you’re anything like me the best comment or solution comes to you after the fact, not during the problem. You replay the scene a million times in your head and every time you realize that you missed the moment you should’ve grasped. Here’s what I’ve...
