Jeff Lee of Shoplazza: How AI Is Disrupting Our Industry, and What We Can Do About It

An Interview With Cynthia Corsetti

Encouraging a mindset of experimentation and creativity is key to leveraging A effectively. We promote an environment where employees feel empowered to explore new ideas and projects. A great example of this is our AI-driven image creation tool. It started as an experimental project but quickly proved its value by enabling small businesses to generate high-quality visuals without needing extensive design resources, thus leveling the playing field.

Artificial Intelligence is no longer the future; it is the present. It’s reshaping landscapes, altering industries, and transforming the way we live and work. With its rapid advancement, AI is causing disruption — for better or worse — in every field imaginable. While it promises efficiency and growth, it also brings challenges and uncertainties that professionals and businesses must navigate. What can one do to pivot if AI is disrupting their industry? As part of this series, we had the pleasure of interviewing Jeff Li.

Jeff Li is the founder and CEO of Shoplazza, a leading e-commerce platform dedicated to empowering merchants worldwide with innovative, AI-driven solutions. With a background in technology and extensive experience from his eight years at Baidu International, Jeff has shaped Shoplazza into a global success, serving over 500,000 merchants. His vision of revolutionizing e-commerce through advanced technology and superior user experience has positioned Shoplazza as an industry leader. Jeff is passionate about leveraging AI to enhance customer experiences, streamline operations, and drive business growth, while fostering a culture of continuous learning and innovation.

Thank you so much for joining us in this interview series. Before we dive into our discussion our readers would love to “get to know you” a bit better. What do you think makes your company stand out? Can you share a story?

At Shoplazza, what truly makes us stand out is our commitment to revolutionizing e-commerce through the integration of advanced technology and superior user experience. Our mission from day one has been to empower merchants with the tools they need to succeed in the digital marketplace.

One of the key aspects that set us apart is our Omnichannel Commerce Solution. This solution seamlessly integrates online and offline shopping experiences, ensuring that merchants can provide their customers with a consistent and personalized experience across all touchpoints. This level of integration is crucial in today’s retail environment, where consumers expect flexibility and convenience in their shopping journeys.

Let me share a story that illustrates our unique approach. Early in our journey, we worked with a mid-sized retailer who was struggling to manage their online and offline sales channels separately. They were losing customers due to inconsistent experiences and inefficient operations. By implementing our Omnichannel Commerce Solution, we were able to merge their sales channels, streamline their operations, and provide real-time data insights.

The result was remarkable. Not only did their customer satisfaction improve, but they also saw a significant increase in sales. Their omnichannel shoppers, who had a seamless experience across online and offline platforms, spent 20% more than their single-channel shoppers. This success story is just one example of how our solutions can transform businesses and drive growth.

Furthermore, our focus on leveraging SaaS (Software as a Service) solutions provides our clients with flexibility, scalability, and cost-effectiveness. Our platform allows businesses to scale quickly, customize solutions to their needs, and save on upfront and ongoing costs. This adaptability has been a game-changer for many of our clients, enabling them to stay ahead of market trends and consumer demands.

Lastly, we are continually innovating. For instance, we are integrating AI and machine learning to enhance predictive analytics and personalized recommendations, which are highly valued by our customers. By staying at the forefront of technology and understanding the evolving needs of merchants, we ensure that Shoplazza remains a leader in the e-commerce space.

You are a successful business leader. Which three character traits do you think were most instrumental to your success? Can you please share a story or example for each?

Firstly, having a clear vision has always been crucial. When I founded Shoplazza in 2017, my goal was to revolutionize e-commerce by integrating advanced technology and superior user experience. This vision guided every decision and strategy we implemented. For instance, I saw the growing importance of omnichannel retailing early on and made it a cornerstone of our platform. By offering seamless integration of online and offline shopping experiences, we’ve helped over 500,000 merchants worldwide deliver exceptional customer experiences, contributing significantly to our rapid growth and success.

Secondly, resilience has been key in navigating the ups and downs of building and leading a company. In the early days of Shoplazza, we faced numerous challenges, from technical issues to market competition. I remember a particularly tough time when we encountered a major technical setback that threatened to delay our product launch. Instead of giving up, I rallied the team, and we worked tirelessly to overcome the issues. Not only did we meet our launch deadline, but we also delivered a product that exceeded expectations. This resilience helped us get through tough times and built a culture of perseverance within the company.

Lastly, adaptability has been essential in the fast-paced world of e-commerce. A prime example is how we responded to the COVID-19 pandemic. The sudden shift in consumer behavior towards online shopping required us to quickly enhance our platform to support the surge in demand. We implemented new features like improved real-time data analytics and enhanced AI-powered customer service to help our merchants manage the increased traffic and provide better customer experiences. This swift adaptation not only helped our clients thrive during a challenging time but also reinforced our position as a leader in the e-commerce industry.

To wrap up, vision, resilience, and adaptability have been crucial traits in my journey as a business leader. They’ve enabled us to stay ahead of industry trends, overcome challenges, and continuously innovate to meet the evolving needs of our merchants.

Let’s now move to the main point of our discussion about AI. Can you explain how AI is disrupting your industry? Is this disruption hurting or helping your bottom line?

Absolutely, let’s dive into AI and its impact on our industry. AI is truly transforming e-commerce in ways we couldn’t have imagined a few years ago. It’s driving a shift towards more personalized, efficient, and data-driven operations, which is revolutionizing how businesses interact with their customers.

AI is helping us in several key areas. Firstly, it enables predictive analytics and personalized recommendations. This means we can analyze vast amounts of data to predict what products a customer might be interested in, even before they know it themselves. This level of personalization is something that 80% of customers value as much as the product itself. By meeting these expectations, we not only enhance customer satisfaction but also increase sales, directly benefiting our bottom line.

Another significant impact of AI is in the realm of automated customer service. AI-powered chatbots and virtual assistants can handle a large volume of customer queries efficiently and accurately. This not only improves the customer experience by providing quick responses but also allows our human staff to focus on more complex issues, thereby increasing overall operational efficiency.

Additionally, AI helps in optimizing inventory management and supply chain operations. By analyzing patterns and trends, AI can forecast demand more accurately, ensuring that businesses maintain optimal inventory levels. This reduces costs associated with overstocking or stockouts, further improving profitability.

In terms of disruption, while AI does bring about significant changes, I’d argue that these changes are overwhelmingly positive for our bottom line. Of course, there are challenges such as the initial investment in AI technology and the need for ongoing training and adaptation. However, the efficiencies and enhanced customer experiences that AI brings more than offset these challenges. In the long run, AI helps us operate smarter and more competitively, ensuring that we continue to grow and succeed in a rapidly evolving market.

By now it’s clear that AI is a powerful tool that is disrupting e-commerce by making operations more personalized, efficient, and data-driven. This disruption is certainly helping our bottom line by driving sales, improving customer satisfaction, and optimizing operations. It’s an exciting time for our industry, and we’re thrilled to be at the forefront of this AI-driven transformation.

Which specific AI technology has had the most significant impact on your industry?

When it comes to AI technology, several advancements have had a profound impact on the e-commerce industry, but if I had to highlight one, it would be machine learning and its applications in predictive analytics, personalized recommendations, and content creation.

Machine learning algorithms allow us to analyze vast amounts of customer data to understand purchasing behaviors, preferences, and trends. By doing so, we can predict what products a customer might be interested in, often before they even realize it themselves. This technology underpins the recommendation engines you see on many e-commerce platforms today, including Shoplazza.

For example, when a customer visits an online store powered by Shoplazza, they receive personalized product recommendations based on their browsing history, previous purchases, and even patterns observed from similar customer profiles. This level of personalization significantly enhances the shopping experience, leading to higher customer satisfaction and increased sales. Studies show that personalized recommendations can boost sales by up to 20%.

Another critical application of machine learning is in demand forecasting and inventory management. By analyzing historical sales data, seasonal trends, and other external factors, machine learning models can predict future demand with high accuracy. This helps retailers maintain optimal inventory levels, reduce costs associated with overstocking or stockouts, and improve overall supply chain efficiency.

Machine learning is also used in customer service through AI-powered chatbots and virtual assistants. These tools can handle a wide range of customer queries in real-time, providing quick and accurate responses.

This not only improves the customer experience but also frees up human resources to focus on more complex and value-added tasks.Additionally, AI has made significant strides in content creation. Automated tools can now generate product descriptions, social media posts, and even blog articles tailored to specific audiences. These AI-driven content creation tools analyze customer data and trends to produce relevant and engaging content that resonates with target audiences. This not only saves time and resources but also ensures a consistent and high-quality output that can attract and retain customers.

Machine learning, with its applications in predictive analytics, personalized recommendations, customer service, and content creation, has had the most significant impact on our industry. It has transformed how we interact with customers, manage inventory, provide customer service, and create content, ultimately driving efficiency and growth in the e-commerce sector.

Can you share a pivotal moment when you recognized the profound impact AI would have on your sector?

Absolutely, I’d be happy to share a pivotal moment. A couple of years ago, I witnessed a significant transformation in AI technology, specifically with the advent of foundational models and AI-driven image creation. This moment truly highlighted the profound impact AI would have on our sector.

We were exploring ways to help our merchants create more engaging and visually appealing content without the need for extensive design resources. Traditional content creation was often time-consuming and expensive, especially for small to mid-sized businesses. Then, we came across advanced AI models capable of generating high-quality images and designs autonomously.

One of our early experiments involved using an AI model to create product images and marketing materials. The results were nothing short of revolutionary. Businesses of all sizes were suddenly equipped with a powerful tool that could generate professional-level content at a fraction of the cost and time. This wasn’t just a marginal improvement; it was a game-changer.

For example, a small boutique on our platform used to spend weeks and a significant portion of their budget on product photoshoots. With AI-generated content, they could now produce stunning visuals in a matter of hours, drastically reducing costs and accelerating their time-to-market. This allowed them to compete at a global level, showcasing their products with the same quality and sophistication as much larger competitors.

This experience underscored how foundational AI models and image creation technologies democratize access to high-quality content creation. It wasn’t just about cutting costs or saving time — it was about leveling the playing field. Small and mid-sized businesses could now stand shoulder-to-shoulder with industry giants, armed with the same powerful tools to attract and engage customers.

Seeing the transformation firsthand, I realized that AI would be a cornerstone of our strategy at Shoplazza. We committed to integrating these AI capabilities into our platform, empowering our merchants to harness the full potential of AI-generated content. This pivotal moment made it clear that AI wasn’t just enhancing our industry; it was revolutionizing it, providing unprecedented opportunities for businesses to innovate, compete, and thrive in the global marketplace.

How are you preparing your workforce for the integration of AI, and what skills do you believe will be most valuable in an AI-enhanced future?

Preparing our workforce for AI integration is a top priority at Shoplazza. We see AI as more than just a tool; it’s a transformative technology that will change many aspects of our business. To make sure our team is ready, we focus on continuous learning, fostering a culture of innovation, and developing key skills.

First, we heavily invest in continuous learning and training. We offer workshops, online courses, and hands-on training sessions to help our employees understand and work with AI technologies. This includes everything from basic AI concepts to advanced machine learning techniques. By keeping our team up-to-date with the latest advancements, we ensure they can effectively integrate AI into their daily workflows.

We also foster a culture of innovation where experimentation and creativity are encouraged. For AI to be truly transformative, it must be embraced at all levels of the organization. We provide opportunities for our employees to work on AI-related projects, encouraging them to come up with new ideas and solutions that can benefit our clients. This helps build AI expertise and ingrains a mindset of continuous improvement and innovation.

Looking towards an AI-enhanced future, certain skills stand out as particularly valuable. Understanding how to interpret and leverage data is fundamental, as AI relies heavily on data. We encourage our employees to develop strong analytical skills and a solid understanding of data science principles.

While not everyone needs to be a data scientist, having a basic understanding of AI and machine learning concepts is important. This includes familiarity with AI tools and platforms, some coding skills, and an understanding of how AI models are trained and deployed.

Adaptability and problem-solving are crucial too. The AI landscape is rapidly evolving, so the ability to adapt to new technologies and approaches is key. We emphasize critical thinking and problem-solving skills, enabling our team to navigate challenges and leverage AI to find innovative solutions.

Lastly, collaboration and communication are essential. AI projects often require cross-functional collaboration. Being able to communicate effectively across different teams and disciplines ensures that AI initiatives are well-coordinated and aligned with our business goals.

By focusing on these areas, we’re not only preparing our workforce for AI integration but also positioning them to thrive in an AI-enhanced future. With the right skills and mindset, our team can harness the full potential of AI to drive innovation and deliver exceptional value to our clients.

What are the biggest challenges in upskilling your workforce for an AI-centric future?

Upskilling our workforce for an AI-centric future comes with its own set of challenges, but these are opportunities for growth and development.

One of the biggest challenges is overcoming the initial learning curve associated with AI technologies. AI and machine learning concepts can be complex, and for many employees, it requires a shift in mindset. It’s not just about learning new tools but also understanding how these tools can be applied to solve real-world problems. To tackle this, we focus on providing accessible and practical training programs that break down these concepts into manageable parts.

Keeping up with the rapid pace of technological change is another significant hurdle. AI is a field that evolves quickly, with new techniques, tools, and best practices emerging all the time. This means our training programs must be continuously updated to reflect the latest developments. We address this by fostering a culture of continuous learning, where employees are encouraged to stay curious and proactive in their education.

We are also navigating uncharted territory. The integration of AI into existing roles and workflows can be daunting, especially if employees are used to traditional methods. Learning how to incorporate AI into daily tasks and projects requires a significant adjustment. We support our team by providing hands-on training and real-world applications of AI, demonstrating how these technologies can enhance their work rather than replace it.

Fostering collaboration between technical and non-technical teams is another challenge. Successful AI integration often requires input from diverse areas of the business, from IT and data science to marketing and customer service. Encouraging effective communication and collaboration across these teams is crucial. We build strong cross-functional teams and promote a shared understanding of AI’s potential and limitations.

We must also address any fears or misconceptions about AI. Some employees may worry about job security or feel intimidated by the technology. It’s important to communicate that AI is a tool designed to augment human capabilities, not replace them. We emphasize the value of human creativity, judgment, and empathy in leveraging AI effectively.

By addressing these challenges head-on and supporting our employees through the transition, we aim to build a workforce that is not only skilled in AI but also confident in using it to drive innovation and growth.

What ethical considerations does AI introduce into your industry, and how are you tackling these concerns?

AI introduces several important ethical considerations into the e-commerce industry, and addressing these concerns is crucial to maintaining trust and integrity in our operations. At Shoplazza, we take these ethical challenges seriously and have implemented measures to tackle them effectively.

One major ethical consideration is data privacy. AI relies heavily on data to function, and the collection, storage, and use of customer data must be handled with the utmost care. We are committed to protecting our customers’ privacy by adhering to strict data protection regulations, such as GDPR and CCPA. We ensure that data is anonymized wherever possible, and we provide our customers with clear information about how their data is used, as well as robust options to control their privacy settings.

Bias in AI algorithms is another significant concern. If not addressed, AI systems can inadvertently reinforce existing biases, leading to unfair treatment of certain groups of people. We tackle this by rigorously testing our algorithms for bias and implementing corrective measures when necessary. This involves using diverse data sets for training our AI models and regularly reviewing their outputs to ensure fairness and impartiality.

Transparency is also a key ethical issue. It’s important that our customers understand how AI is being used in our platform and the decisions it influences. We strive to maintain transparency by clearly communicating the role of AI in our services and providing explanations for AI-driven decisions. This helps build trust with our customers and ensures they feel confident in the technology we use.

Another ethical consideration is the potential impact of AI on employment. While AI can automate certain tasks, it’s essential to consider the human element and the broader societal implications. At Shoplazza, we focus on using AI to augment human capabilities rather than replace them. We invest in upskilling our workforce, ensuring that our employees are equipped to work alongside AI and leverage its benefits. This approach helps mitigate job displacement and promotes a collaborative environment where technology and human skills complement each other.

Finally, there’s the challenge of ensuring that AI is used responsibly and ethically in all aspects of our business. We have established ethical guidelines for AI development and usage, and we regularly review and update these guidelines to reflect emerging best practices and societal expectations. Our commitment to ethical AI extends to our partners and vendors, as we encourage them to adhere to similar standards.

By proactively addressing these ethical considerations, we aim to foster a responsible AI ecosystem that benefits our customers, employees, and society as a whole. It’s a continuous journey, but we are dedicated to ensuring that our use of AI is both innovative and ethical.

What are your “Five Things You Need To Do, If AI Is Disrupting Your Industry”?

Sure, let’s dive into it.

1 . AI technology evolves rapidly, and staying updated is crucial. At Shoplazza, we invest heavily in training programs to ensure our team is well-versed in the latest AI advancements. For instance, we regularly hold workshops and provide access to online courses. This commitment to continuous learning allows our team to stay ahead of the curve and effectively integrate AI into our operations.

2 . Encouraging a mindset of experimentation and creativity is key to leveraging AI effectively. We promote an environment where employees feel empowered to explore new ideas and projects. A great example of this is our AI-driven image creation tool. It started as an experimental project but quickly proved its value by enabling small businesses to generate high-quality visuals without needing extensive design resources, thus leveling the playing field.

3 . Ethical considerations, particularly around data privacy, are paramount. At Shoplazza, we are committed to protecting customer data by adhering to strict data protection regulations like GDPR. We also work tirelessly to ensure our AI algorithms are unbiased and transparent. For example, we regularly audit our AI systems to identify and mitigate any biases, ensuring fair and impartial outcomes for all users.

4 . AI should enhance, not disrupt, your existing processes. We focus on integrating AI into our daily operations in ways that complement our current workflows. One practical example is our use of AI for customer service. By incorporating AI-powered chatbots, we’ve been able to handle a higher volume of customer inquiries more efficiently while allowing our human agents to focus on more complex issues.

5 . Effective communication and collaboration across all teams are essential for successful AI integration. At Shoplazza, we build strong cross-functional teams that work together on AI initiatives. For instance, our IT, data science, and marketing teams collaborated to develop our AI-powered recommendation engine. This collaboration ensured that the solution was technically robust and aligned with our marketing goals, ultimately leading to a significant increase in customer engagement and sales.

What are the most common misconceptions about AI within your industry, and how do you address them?

One big misconception is that AI will replace jobs. A lot of people worry that AI will take over and leave them without work. In reality, AI is here to augment our capabilities, not replace us. For example, we use AI to handle repetitive tasks like managing routine customer inquiries through chatbots. This allows our human agents to focus on more complex and personal interactions that really need a human touch.

Another common belief is that AI is too complex for non-technical teams. People often think you need to be a data scientist to understand and use AI, but that’s not true. AI tools are becoming more user-friendly. We provide training and support to help all our team members, regardless of their technical background, get comfortable with AI. For instance, our marketing team uses AI-driven analytics to gain insights and make data-driven decisions without needing deep technical knowledge.

There’s also this idea that once you implement AI, your job is done. But AI isn’t a one-time project — it’s an ongoing process. It requires continuous learning, updates, and adjustments. We treat AI as a journey, constantly iterating and improving our systems to keep them effective and aligned with our goals. This approach helps us stay adaptable and responsive to new developments in AI technology.

Another misconception is that AI can do everything. While AI is powerful, it’s not a magic solution. It works best when combined with human intelligence. We use AI where it adds the most value, but we still rely on human expertise. For example, our AI recommendation engine suggests products, but our team fine-tunes marketing strategies based on their understanding of customer behavior.

Finally, some people think AI is inherently unbiased. In reality, AI can reflect the biases present in its training data. We tackle this by rigorously testing our AI models and regularly auditing their outputs to ensure fairness. We’re committed to ethical AI practices, using diverse datasets and continuously monitoring our systems to mitigate any potential biases.

By addressing these misconceptions, we help our team and clients understand the true potential and limitations of AI. This clarity allows us to use AI more effectively and responsibly, driving innovation and growth while maintaining trust and transparency.

Can you please give us your favorite “Life Lesson Quote”? Do you have a story about how that was relevant in your life?

One of the most important life lessons I’ve learned is the power of belief in oneself and one’s vision. This became particularly relevant early in my career when I decided to start Shoplazza.

The e-commerce landscape was already crowded with established players, and many people around me were skeptical. They questioned whether there was room for another platform and thought it would be an uphill battle to break into such a competitive market.

Despite the doubts, I was convinced that we had something unique to offer. We saw a clear opportunity to revolutionize e-commerce by integrating advanced technology and superior user experience. I knew it would be challenging, but I was determined to make it work. This belief drove me to assemble a dedicated team and push forward, even when the odds seemed against us.

One of our earliest challenges was developing our Omnichannel Commerce Solution. It was a complex project that required innovative thinking and a lot of hard work. There were moments when setbacks and technical issues made success seem distant. However, I kept focusing on the conviction that we could achieve our goals. This mindset kept the team motivated and persistent.

Through determination and a positive mindset, we overcame the hurdles and successfully launched our solution. Today, Shoplazza serves over 500,000 merchants worldwide, providing them with the tools they need to succeed in the digital marketplace. This journey reinforced my belief in the power of mindset and the idea that belief in your vision can drive you forward, even in the face of significant challenges.

This experience continues to inspire me in both my personal and professional life, reminding me that belief and attitude are crucial components of success.

Off-topic, but I’m curious. As someone steering the ship, what thoughts or concerns often keep you awake at night? How do those thoughts influence your daily decision-making process?

That’s a great question. As someone steering the ship at Shoplazza, there are several thoughts and concerns that often keep me awake at night. One of the primary concerns is staying ahead in such a rapidly evolving industry. The pace of technological change in e-commerce and AI is incredibly fast, and ensuring that we are always at the cutting edge is a constant challenge. I often think about how we can innovate faster, adopt new technologies more effectively, and anticipate market trends to stay ahead of the competition.

Another concern is maintaining the trust and satisfaction of our merchants. Our success is deeply tied to their success, and ensuring that we are meeting their needs and exceeding their expectations is crucial. I frequently think about how we can improve our platform, offer better support, and provide more value to our customers. Any feedback or issues raised by our merchants weigh heavily on my mind because their satisfaction is our top priority.

Data privacy and security are also significant concerns. As we handle large amounts of sensitive customer data, ensuring that we are protecting this data and complying with regulations is paramount. I often worry about potential security breaches and how we can continuously strengthen our defenses to safeguard our customers’ information.

These concerns influence my daily decision-making process in several ways. Firstly, they drive me to prioritize innovation and continuous improvement. We constantly invest in research and development to explore new technologies and enhance our platform. I encourage a culture of learning and experimentation within the team to foster creativity and agility.

Secondly, the focus on customer satisfaction shapes our approach to product development and customer service. We actively seek feedback from our merchants and use it to guide our improvements and new features. Providing exceptional support and building strong relationships with our customers is always at the forefront of our decisions.

Lastly, concerns about data privacy and security lead us to adopt stringent security measures and best practices. We invest in the latest security technologies and regularly conduct audits and assessments to ensure our systems are robust and compliant with regulations.

Overall, these thoughts and concerns keep me focused and driven. They remind me of the importance of staying vigilant, proactive, and dedicated to our mission of empowering merchants worldwide. Balancing these concerns with a strategic vision helps me make informed decisions that drive Shoplazza forward while staying true to our core values.

You are a person of great influence. If you could start a movement that would bring the most amount of good to the most amount of people, what would that be? You never know what your idea can trigger. 🙂

If I could start a movement that would bring the most good to the most people, it would be centered around democratizing access to technology and education. In today’s world, technology and education are powerful tools that can significantly improve lives and create opportunities. However, access to these resources is still uneven, and many people around the world are left behind.

The movement I envision would aim to bridge this gap by providing free or affordable access to high-quality education and technological resources to underserved communities. This would involve setting up educational hubs equipped with the latest technology in remote and underprivileged areas. These hubs would offer courses in digital literacy, coding, artificial intelligence, and other tech-related fields, along with entrepreneurship and business skills.

A core component of this movement would be partnerships with tech companies, educational institutions, and nonprofits to provide mentorship, internships, and real-world project opportunities. This way, individuals can gain practical experience and build networks that can help them in their careers.

Another important aspect would be fostering a culture of lifelong learning. We would encourage people of all ages to continuously develop their skills and adapt to the changing job market. Online platforms could play a significant role here, offering a wide range of courses that are accessible from anywhere in the world.

For example, imagine a young person in a rural area who has limited access to traditional education but dreams of working in tech. Through this movement, they could access online courses, use local tech hubs to practice their skills, and receive mentorship from professionals in the field. This would not only transform their life but also have a ripple effect on their community, inspiring others and potentially leading to local economic growth.

Moreover, empowering people with technology and education can drive innovation and solve local problems. When individuals are equipped with the right skills and knowledge, they can come up with innovative solutions to challenges specific to their communities, whether it’s improving agriculture through tech, creating local businesses, or addressing healthcare needs with digital tools.

By democratizing access to technology and education, we can unlock the potential of countless individuals, foster innovation, and create a more equitable and prosperous world. This movement would bring about a wave of positive change, empowering people to improve their lives and contribute to their communities in meaningful ways. You never know what amazing ideas and solutions this could trigger globally.

How can our readers further follow you online?

You can follow me and stay updated on my professional insights and updates through my LinkedIn profile.

Thank you for the time you spent sharing these fantastic insights. We wish you only continued success in your great work!

About the Interviewer: Cynthia Corsetti is an esteemed executive coach with over two decades in corporate leadership and 11 years in executive coaching. Author of the upcoming book, “Dark Drivers,” she guides high-performing professionals and Fortune 500 firms to recognize and manage underlying influences affecting their leadership. Beyond individual coaching, Cynthia offers a 6-month executive transition program and partners with organizations to nurture the next wave of leadership excellence.